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We are always looking out for skilled employees!

Mobile Aspects provides hospitals with a suite of clinical resource management solutions based upon Radio Frequency Identification (RFID) technologies. Mobile Aspects products offer real-time automation to effectively store, track, and manage high cost inventory items commonly used in an OR, Catheterization , Vascular or GI laboratory. Mobile Aspects system interfaces seamlessly integrate to a client’s IT infrastructure, providing automation for the management of patient information, materials management, billing records and clinical documentation.
We offer a competitive salary, outstanding benefits package and the professional advantages of a young, energetic company that supports your development and recognizes your achievements.

If you are interested in any of our openings, please send your resume to hr@mobileaspects.com

Technical Service Engineer (Philadelphia)

Job Requirements:
Mobile Aspects is expanding our Field Service team and has an immediate opening for a Technical Services Engineer to provide support for our expanding line of inventory management systems installed at our hospital based customers.
This individual will:
Ensure high level of customer satisfaction by Maintaining SLA’s (Service Level Agreements) as agreed with customers.Manage new project implementations, from receipt of purchase order to completion of installation.Participate in ISO 9000 initiatives.Consult customers in workflow changes and policy/process modification.Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center.Perform infrastructure assessments to include web services connectivity and desktop requirements.Perform customer training following the Mobile Aspects training curriculum.Perform both software and hardware repair and replacement at customer site at the request of Mobile Aspects Technical Support Center.Perform scheduled maintenance at customer site based on the Mobile Aspects “Maintenance Program”.Manage and drive customer onsite meetings.Produce weekly customer status report to the Director of Customer Success.Travel up to 20% of the time.

Required Qualifications:
Bachelors or Associates degree in computer science, electrical engineering or other technical discipline with at least 5-7 years of industry experience.Strong communication skills, written and oral, and comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms).Extensive project management experience (e.g. MS Project, Gantt charts, etc.).Working knowledge of computer hardware, advanced electronic components, computer maintenance and basic network administration.Experience with customer-facing technical support and customer relationship management.Ability to think creatively and solve problems.Highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST.Has in depth product knowledge of all hardware and software being used within the Mobile Aspects system.

Desired Qualifications:
Experience working in a hospital or in the healthcare industry is highly desired.Experience working at an ISO 9001:2008 or ISO 9001:2000 accredited organization is recommended.

Technical Support Specialist (Pittsburgh)

Position Description:
The Technical Support Specialist is responsible for providing Tier I and II technical support via phone, email, and web for Mobile Aspects customers. This position is in our Pittsburgh based Technical Support Center (TSC) and interfaces with our customers, partners, Engineering, Product Management, and Sales organizations globally.

Position Responsibilities:
• Provide prompt and courteous technical support to customers via phone and e-mail.
• Assist with all facets of Mobile Aspects TSC by helping to identify customer issues by isolating and resolving the issue or by proper escalation.
• Troubleshoot the customers support request using the available tools and resources while following the appropriate processes and procedures.
• Provide proper diagnosis and resolution to the customer.
• Keep accurate notes and details on customer support requests.
• Be available to work various shifts and the on-call list in order to provide 24×7 support, as needed.
• Participate in the creation and maintenance of troubleshooting and testing procedures.
• Participate in the creation and maintenance of training materials and documentation for the TSC staff.
• Document software and hardware problem defects for review and corrective action.
• Meet with internal Mobile Aspects teams to provide the customer’s perspective on our products and services.
• Teach periodic classes to other TSC members on technologies and processes learned.
• Handle miscellaneous duties and responsibilities as defined by management.
• Provide technical guidance and mentoring to Tier I and II support specialists.
• Assist in defining, measuring and monitoring key performance indicators.
• Ensure TSC procedures are followed and recommend procedure changes when necessary.
• Ensure key performance indicator goals are met, such as days-to-close.
• Ensure successful escalation of support issues from Tier I Support Specialists
• Review Tier I and Tier II tickets for accuracy and completeness.
• Meet with Product Management to define product requirements and ensure adequate supportability of products.
• Follow the development life-cycle of products and attend cross-functional meetings as necessary.
• Act as a subject matter expert for Technical Publications and Training.
• Recommend necessary training for TSC as new products are released.
• Work with manager to determine strategy for improving key performance indicators.
• Provide technical training to new employees.
• Participation in any and all activities centered around the success of our partners and customers.

Job Requirements:
• Bachelors or Associates degree in computer science, electrical engineering or other technical discipline with at least 1-2 years of industry experience.
• Strong communication skills, written and oral, and comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms).
• Working knowledge of computer hardware, advanced electronic components, computer maintenance and basic network administration.
• Experience with customer-facing technical support and customer success management

Preferred:
• Ability to think creatively and solve problems.
• Desire to learn
• Possess excellent written and verbal communication skills.
• Healthcare industry experience.
• Any experience with SQL, HL7

Job Description:
• Systems Support Engineer needed to support expanding line of RFID inventory management systems installed at client sites.
• Fully responsible for installing, configuring, implementing and supporting installed systems.
• Installation process requires analysis, modeling, design and planning based upon assessment of customer space, current systems and resources.
• Position also requires training system users and managing post-sales client technical relationships.

Required Qualifications:
• Bachelors degree or higher in MIS with coursework in business and system analysis, modeling and design.
• Minimum two years experience working in leadership position within technical team environment, analyzing business environments, resolving technical problems, training team members and managing relationships required.
• Travel required.

Job Duties:
Mobile Aspects is expanding our Field Service team and has an immediate opening for a Senior Technical Services Engineer to provide support for our expanding line of inventory management systems installed at our hospital based customers. This individual will:
-Engage in daily and weekly discussions with key personnel on site.
-Field incoming service requests and communicate daily with the customer until issues are resolved.
-Manage new project implementations, from receipt of purchase order to completion of installation.
-Participate in ISO 9000 initiatives.
-Consult customers in workflow changes and policy/process modification.
-Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center.
-Perform infrastructure assessments to include web services connectivity and desktop requirements.
-Perform customer training following the Mobile Aspects training curriculum.
-Perform both software and hardware repair and replacement at customer site at the request of Mobile Aspects Technical Support Center.
-Perform scheduled maintenance at customer site based on the Mobile Aspects “Maintenance Program”.
-Produce weekly customer status report to the Director of Customer Success.
-Travel up to 20% of the time.

Required Qualifications:
-Bachelors or Associates degree in computer science, electrical engineering or other technical discipline with at least 7-10 years of industry experience.
-Strong communication skills, written and oral, and comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms).
-Extensive project management experience (e.g. MS Project, Gantt charts, etc.).
-Working knowledge of computer hardware, advanced electronic components, computer maintenance and basic network administration.
-Experience with customer-facing technical support and customer relationship management.
-Ability to think creatively and solve problems.
-Highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST.
-Has in depth product knowledge of all hardware and software being used within the Mobile Aspects system.
-Must be within 60 minutes driving distance from downtown Boston.

Desired Qualifications:
-Experience working in a hospital or in the healthcare industry is highly desired.
-Experience working at an ISO 9001:2008 or ISO 9001:2000 accredited organization is recommended.

Job Description:
Mobile Aspects is expanding our Field Service team and has an immediate opening for a Technical Services Engineer to provide support for our expanding line of inventory management systems installed at our hospital based customers. This individual will:
• Ensure high level of customer satisfaction by Maintaining SLA’s (Service Level Agreements) as agreed with customers.
• Manage new project implementations, from receipt of purchase order to completion of installation.
• Participate in ISO 9000 initiatives.
• Consult customers in workflow changes and policy/process modification.
• Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center.
• Perform infrastructure assessments to include web services connectivity and desktop requirements.
• Perform customer training following the Mobile Aspects training curriculum.
• Perform both software and hardware repair and replacement at customer site at the request of Mobile Aspects Technical Support Center.
• Perform scheduled maintenance at customer site based on the Mobile Aspects “Maintenance Program”.
• Manage and drive customer onsite meetings.
• Produce weekly customer status report to the Director of Customer Success.
• Travel up to 20% of the time.

Requirements:
• Bachelors or Associates degree in computer science, electrical engineering or other technical discipline with at least 7+ years of industry experience.
• Strong communication skills, written and oral, and comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms).
• Extensive project management experience (e.g. MS Project, Gantt charts, etc.).
• Working knowledge of computer hardware, advanced electronic components, computer maintenance and basic network administration.
• Experience with customer-facing technical support and customer relationship management.
• Ability to think creatively and solve problems.
• Highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST.
• Has in depth product knowledge of all hardware and software being used within the Mobile Aspects system.

Job Description:
Position Reports to CEO
• Lead a team of outstanding service professionals in the healthcare automation space to drive hospital customers to highest level of financial and operational performance.
• Drive customer satisfaction scores and value seen by customer in various, documented ways.
• Manage team and customer on initial installations and ongoing preventative maintenance.
• Provide ongoing service trouble management to customers.
• Implement systems and methods to ensure highest level of satisfaction by clients.
• Grow service and accessory revenue.
• Visit key site customer executives to ensure they are experiencing value and garner feedback.
• Provide highest level of proactive technical support.

Requirements:
• Minimum 10 years of experience servicing a product with onsite hardware and software.
• Experience providing hospitals in the United States with customer service.
• Experience hiring, developing and managing customer service team members.

Job Description:
To plan and manage sales activity with internal sales team and external channel partners, in order to grow sales in both the United States and applicable global territories, in accordance with agreed to business plans.

Experience: 10+ years of selling. 5+ years of managing sales team members. Atleast 5 years experience of selling to hospitals.

Education: Bachelor’s degree from accredited college or university
Title: Head of Sales, Sales Manager
Reports to: Chief Executive Officer
Based at: Mobile Aspects, Inc, Pittsburgh, PA

Key responsibilities and accountabilities:
• Plan and carry out direct sales activities both through own sales and also through a direct sales force
• Plan and carry out channel partner sales and manage relationships after relationships are established
• Manage and grow the direct sales team capabilities
• Grow sales and relationship at current customer accounts, upgrades of current accounts and renewals of current accounts past a minimum threshold size
• Plan and carry out data analysis initiative to meet with customers quarterly to review their status with our systems and make recommendations how to drive more value from our systems
• Develop new customer relationships and attain orders from new customers
• Respond to and follow up sales enquiries by email, telephone, and personal visits
• Maintain and develop a computerized customer and prospect database
• Maintain report and data on sales staff activity, channel partner activity and provide prospectus to senior management and the Board of Directors monthly
• Monitor and report on activities and provide other relevant management information
• Maintain and report on equipment and software suitability for direct marketing and sales reporting purposes
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development
• Attend training and to develop relevant knowledge and skills.

Job Description – Dot Net
• This position is primarily responsible for web development software development and Back End application integration.
• Familiarity with HTML, CSS and JavaScript is required. Experience, interest and adaptability to working in a lean/agile delivery environment.
• Good collaboration, listening, presentation, written and verbal communication skills required.
• Write well designed, testable, efficient code by using best software development practices
• Participates on requirements analysis. Gather and refine specifications and requirements based on technical needs.
• Develops and maintains modifications and enhancements to system applications
• Create site layout/user interface by using standard HTML/CSS practices.
• Integrate data from various back-end services and databases.
• Create and maintain software documentation.

Requirements
• At least 3 years of recent experience of C#, ASP.NET and Object Oriented Design
• A solid understanding of how web applications work including security, session management, and best development practices.
• Aggressive problem diagnosis and creative problem solving skills.
• Ability to write structured query syntax for a SQL Server environment.
• Knowledge in Structured Analysis and System design, programming environments and operating systems
• Ability to test data and debug programs and manage files and maintain file credibility.
• At least 1-3 years of recent experience of client-side Scripting (JavaScript & Jquery) along with HTML & CSS.

Job Description:
• Strong experience in SQL server 2005/2008/ 2012
• Should have ability to write and troubleshoot T-SQL Code and design (stored procedures, functions, tables, views, triggers, indexes, constraints etc.).
• Capable to analyze the Table relationships and ability to suggest Table restructure depending on the business enhancement requirements.
• Should have strong knowledge on Database design and use of any one ER Diagram tool
• Design database objects and structures for data storage, retrieval and reporting according to project specifications.
• Monitor, troubleshoot and tune databases for performance.
• Develop database logic in the form of procedures, functions and triggers to manage data.
• Ability to optimize SQL Server stored procedures / triggers.
• Adherence to Database Security
• Experience with SQL Server replication services
• Strong knowledge of Relational database modeling, especially Entity Relationship Diagramming and Normalization, and Data Flow Diagrams
• Strong Process adherence, participation in process improvements and knowledge management, Oversee backup, monitoring, replication and failover
• Demonstrated experience in tuning database and its objects, query optimization, SQL Performance tuning, and scalability techniques, understanding of databases indexes.
• Troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, connectivity issues, security issues etc.
• Demonstrated experience in day to day Production support routines like Maintain DBA housekeeping jobs and scripts, Monitor error / alert logs, Database capacity utilization monitoring, Run database growth monitoring scripts, maintain support documentation
• Ability to create data extract and translation processes to facilitate application migrations and consolidations.
• Ability to adapt quickly to an existing, complex environment.
• Ability to quickly learn new concepts and software is necessary.
• Candidate should be a self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship management skills.
• Passionate about building high-quality systems with software implementation best practices
• Knowledge of scripting language such as Shell scripting, Perl, etc.
• Excellent analytical and troubleshooting skills.
• Very good communication skills

Requirements:
• Engineering or other relevant graduation in software or computer science
• More than 3 years of relevant experience in Database.
• Good Verbal & Written Communication
• Good Coordination & Collaboration Skills
• Relevant Technical Skills

Job Description:
• Help further the organization’s Vision, Mission and Values by being part of the QA team
• Plan and test products releases (both hardware and software), feature additions, interfaces and any other changes to product
• Ensure bugs (software and hardware) do not get into the field to customers and measure how many bugs got into the field
• Ensure that all testing processes are followed or on exception and documented basis, released to site and immediately tested afterwards
• Prepare Test plan and test cases for each major Build
• Co-ordinate with development teams to ensure high quality, highly efficient development-testing cycle
• Deploy new builds, patches and upgrades of MA applications at existing customer sites
• Set up servers for new installs and verify servers and cabinets immediately after installs
• Develop and Implement test automation for all MA products using QTP, Selenium or equivalent
• Manage team tasks and track them for on-time closure
• Provide Quality Metrics for testing team
• Help in Health check and customer success activities
• Help in Quality System, ISO related activities
• Resolve resource(Systems,s/w, h/w ) issues of team members

Requirements:
• Expert in Product Testing
• Expert in Test Automation using QTP and/or UFT
• Hardware knowledge (Electronics background – if any)
• Knowledge of Windows/Linux
• Knowledge of Microsoft SQL server and MySQL
• Good Knowledge of Bug trackers
• Good Knowledge of Version control systems
• Good Communication skills
• Good Analytical/Problem Solving Ability
• Good Attitude and work ethic

Contact us

Call Now (412) 325-1690 and receive Top Quality Healthcare for you and your Family