Director of Customer Service

Position : Director of Customer Service
Experience : Minimum 10 years Technology Industry Experience
Reporting Manager : Chief Executive Officer

Job Description :

  • Lead a team of outstanding service professionals in the healthcare automation space to drive hospital customers to highest level of financial and operational performance.
  • Drive customer satisfaction scores and value seen by customer in various documented ways.
  •  Manage team and customer on initial installations and ongoing preventative maintenance.
  • Provide ongoing service trouble management to customers.
  • Implement systems and methods to ensure highest level of satisfaction by clients.
  • Grow service and accessory revenue.
  • Visit key site customer executives to ensure they are experiencing value and garner feedback.
  • Provide highest level of proactive technical support.

Requirements :

  •   Minimum 10 years of experience, servicing a product with onsite hardware and software.
  •   Experience providing hospitals in the United States with customer service.
  •   Experience hiring, developing and managing customer service team members.