In working with various hospitals across the country, particularly with their scope management practice, we are seeing that all caregivers absolutely have the intention of delivering at the highest level of quality and safety. As organization leaders, it is our job to help our team members meet these important goals. In working with these provider […]
Is Your Endoscope Management Practice Accountable? Read More »
Recently, I had a chance to sit down with a couple of Chief Operating Officers (COOs) from hospital clients who use the iRIScope system from Mobile Aspects. The system was developed to help hospitals improve patient safety and documentation around flexible endoscope usage. According to the COOs, this has become a hot topic due to
The Joint Commission Survey From a Hospital COO’s Perspective Read More »
As the provider of solutions to Hospitals, admittedly, I don’t know much about Hospitals. OK, I am married to a physician (my bona fides: spending Thanksgiving dinner, made by Boston Market, with my wife in the On Call room when she was a Resident when we first married). I also did a lot of research
The Power of Collaboration Read More »
I love data. I am a self-professed data geek. If you know me, you know I measure my time at work, my time working out, my time learning, and even sleeping! I know that I spend 31% of my life sleeping (which makes me think – how can I get by with sleeping less?) Yet,
All of healthcare is experiencing a revolution driven by an urge to become more transparent. From pricing, to processes, to patient data (to those patients), everyone wants to know the detailed information. This revolution is creating pain, and at the same time opportunity – this is Schumpeter’s gale (also known as “Creative Destruction”). A great
Transparent Operations Read More »
One of the important breakout sessions during the AHA Leadership Summit was “Redesigning Care–A New Playbook to Improve Quality, Safety and Patient-Centered Care”. The session was led by Kenneth Sands, MD of Beth Israel Deaconess, Peter Pronovost, MD (Johns Hopkins Hospital), Hildy Schell-Chaple of UCSan Francisco Hospital and Patricia Dykes, PhD Of Brigham and Women’s
The New Frontier of Patient Safety: Patient and Family Respect & Engagement Read More »
It was a great pleasure seeing so many of the Hospital executives we know at the American Hospital Association Leadership Summit in San Francisco last week. For those of you who were not able to make it, we thought it would be helpful to provide some of the highlights and our take of the meeting.
CEO’s Take – AHA Leadership Summit 2015 Read More »
The Healthcare debate started by our President is a bold step forward for this country. The resulting healthcare legislation was not the end of an arduous process, but in fact, was the beginning. Some say it is good, some say it is bad. Whichever camp you are in, or if your are still deciding, one
Goldilocks: The importance of “Just Right” in this volatile healthcare environment Read More »
One thing is abundantly clear after reviewing AHRMM’s recent roundtable comprised of healthcare supply chain thought leaders. Investment in new technologies will greatly improve efficiency within the healthcare supply chain empowering it to drive out waste and inefficiencies which plague many organizations today. Simply saying new technologies will eliminate waste is simply a broad starting
Tony Hsieh, the CEO of Zappos, wrote a terrific article in the August, 2010 Harvard Business Review. He recognized that he and his company have one product: customer service. They don’t make a widget, they just resell someone else’s widgets. But his company goes the extra mile in everything they do in customer service and
What a Shoe Salesman (and a Cabinet Maker) Can Teach Us About Customer Service Read More »