Minimum 2 years of Technical Support Experience
Mobile Aspects is expanding its Field Service team and has an immediate opening for a Technical Service Engineer to provide support for our expanding line of inventory management systems installed at our hospital-based customers.
Key responsibilities and accountabilities:
- Ensure high level of customer satisfaction by Maintaining SLA’s (Service Level Agreements) as agreed with customers.
- Drive new project implementations, from receipt of purchase order to completion of installation.
- Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center.
- Perform customer training following the Mobile Aspects training curriculum.
- Perform both software and hardware repair and replacement at customer site at the request of Mobile Aspects Technical Support Center.
- Perform scheduled maintenance at customer site based on the Mobile Aspects “Maintenance Program”.
- Produce weekly customer status report to the Director of Customer Success.
- Travel up to 20% of the time.
- Any other responsibilities or tasks as required by the organization.
- Bachelor’s degree and a minimum of 3 years’ experience working in Tech Support / Help Desk
- Comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms)
- Exceptional experience in customer service with strong verbal and written communication skills
- Ability to work independently with little to no supervision
- A highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST
- Willingness to travel nationwide up to 20% of the time