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Experience:  

Minimum 2 years of Technical Support Experience 

Location:  

Boston, MA 

Job Purpose: 

Mobile Aspects is expanding its Field Service team and has an immediate opening for a Technical Service Engineer to provide support for our expanding line of inventory management systems installed at our hospital-based customers. 

Key responsibilities and accountabilities: 

• Ensure a high level of customer satisfaction by maintaining SLA’s (Service Level Agreements) as agreed with customers. 
• Drive new project implementations, from receipt of purchase order to completion of installation. 
• Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center. 

• Perform customer training following the Mobile Aspects training curriculum. 
• Perform both software and hardware repair and replacement at the customer site at the request of Mobile Aspects Technical Support Center. 
• Perform scheduled maintenance at customer site based on the Mobile Aspects “Maintenance Program”. 
• Produce weekly customer status report to the Director of Customer Success. 
• Travel up to 20% of the time. 

• Any other responsibilities or tasks as required by the organization.

Required Qualifications: 

• Bachelor’s degree and a minimum of 3 years experience working in Tech Support / Help Desk 
• Comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms) 
• Exceptional experience in customer service with strong verbal and written communication skills 

• Ability to work independently with little to no supervision 
• A highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST 
• Willingness to travel nationwide up to 20% of the time.