Technical Service Engineer  

  • U.S.
  • Boston

Experience:  

Minimum 2 years of Technical Support Experience 

Location 

Boston, MA 

Job Purpose: 

Mobile Aspects is expanding its Field Service team and has an immediate opening for a Technical Service Engineer to provide support for our expanding line of inventory management systems installed at our hospital-based customers. 

Key responsibilities and accountabilities: 

  • Ensure a high level of customer satisfaction by maintaining SLA’s (Service Level Agreements) as agreed with customers. 
  • Drive new project implementations, from receipt of purchase order to completion of installation. 
  • Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center. 
  • Perform customer training following the Mobile Aspects training curriculum. 
  • Perform both software and hardware repair and replacement at the customer site at the request of Mobile Aspects Technical Support Center. 
  • Perform scheduled maintenance at customer site based on the Mobile Aspects “Maintenance Program”. 
  • Produce weekly customer status report to the Director of Customer Success. 
  • Travel up to 20% of the time. 
  • Any other responsibilities or tasks as required by the organization.

Required Qualifications: 

  • Bachelor’s degree and a minimum of 3 years experience working in Tech Support / Help Desk 
  • Comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms) 
  • Exceptional experience in customer service with strong verbal and written communication skills 
  • Ability to work independently with little to no supervision 
  • A highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST 
  • Willingness to travel nationwide up to 20% of the time.

To apply for this job email your details to info@mobileaspects.com