Technical Service Engineer

Experience: 4 Years

Location: Philadelphia

Job Purpose:

The Technical Service Engineer (TSE) is responsible for providing Tier I and II technical support via phone, email, and in-person for Mobile Aspects customers. The TSE will focus on customer success and provide support for our expanding line of inventory management systems installed at our hospital-based customers.

Roles and Responsibility:

  1. Ensure high level of customer satisfaction by Maintaining SLA’s (Service Level Agreements) as agreed with customers.
  2. Drive new project ideas and innovations based on customer
  3. Perform onsite troubleshooting at the request of Mobile Aspects Technical Support
  4. Perform customer training following the Mobile Aspects training
  5. Perform both software and hardware repair and replacement at customer site at the request of Mobile Aspects Technical Support
  6. Perform scheduled maintenance at customer site based on the Mobile Aspects “Maintenance Program”.
  7. Produce weekly customer status report to the Account
  8. Document customer workflows and standard operating
  9. Travel up to 40% of the
  10. Ability to work early mornings, evenings and weekends as
  11. Any other responsibilities or tasks as required by the

Required Qualifications

  1. Must be willing to travel for installs and support at short
  2. Comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms)
  3. Exceptional experience in customer service with strong verbal and written communication skills
  4. Ability to work independently with little to no supervision
  5. A highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST

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