Technical Service Engineer

  • U.S.
  • Boston

Minimum 2 years of Technical Support Experience

Job Purpose:
Mobile Aspects is expanding its Field Service team and has an immediate opening for a
Technical Service Engineer to provide support for our expanding line of inventory management
systems installed at our hospital-based customers.

Key responsibilities and accountabilities:

  • Ensure high level of customer satisfaction by Maintaining SLA’s (Service Level
    Agreements) as agreed with customers.
  • Drive new project implementations, from receipt of purchase order to completion of
  • Perform onsite troubleshooting at the request of Mobile Aspects Technical Support
  • Perform customer training following the Mobile Aspects training curriculum.
  • Perform both software and hardware repair and replacement at customer site at the
    request of Mobile Aspects Technical Support Center.
  • Perform scheduled maintenance at customer site based on the Mobile Aspects
    “Maintenance Program”.
  • Produce weekly customer status report to the Director of Customer Success.
  • Travel up to 20% of the time.
  • Any other responsibilities or tasks as required by the organization. (This responsibility is
    for all employees. Hence do not delete this when you update the JD for your team

Required Qualifications:

  • Bachelor’s degree and a minimum of 2 years’ experience working in Tech Support /
    Help Desk
  • Comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms)
  • Exceptional experience in customer service with strong verbal and written
    communication skills
  • Ability to work independently with little to no supervision
  • A highly motivated/energetic individual able to work independently, or as a member of a
    cross-functional team is a MUST
  • Willingness to travel nationwide up to 20% of the time

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