Technical Service Engineer


Minimum 2 years of Technical Support Experience

Boston, MA
Job Purpose:

Mobile Aspects is expanding its Field Service team and has an immediate opening for a Technical Service Engineer to provide support for our expanding line of inventory management systems installed at our hospital-based customers.

Key responsibilities and accountabilities:
  • Ensure a high level of customer satisfaction by Maintaining SLAs (Service Level Agreements) as agreed with customers.
  • Drive new project ideas and innovations based on customer feedback
  • Perform onsite troubleshooting at the request of the Mobile Aspects Technical Support
  • Perform customer training following the Mobile Aspects training
  • Perform both software and hardware repair and replacement at the customer site at the request of the Mobile Aspects Technical Support Center.
  • Perform scheduled maintenance at a customer site based on the Mobile Aspects “Maintenance Program”.
  • Produce weekly customer status reports to the Account
  • Document customer workflows and SOPs
  • Travel up to 20% of the
  • Ability to work early mornings, evenings, and weekends as
  • Any other responsibilities or tasks as required by the
Required Qualifications: 
  • Bachelor’s degree and a minimum of 2 years experience working in Tech Support / Help Desk
  • Comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms)
  • Exceptional experience in customer service with strong verbal and written communication skills.
  • Ability to work independently with little to no
  • A highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST
  • Willingness to travel nationwide up to 20% of the time
Key Metrics:
    • 80% of cases closed within SLA
    • Preventative Maintenance Scheduled and completed at all applicable customers at least twice per calendar year
    • Investigate customer issues and open cases within 24hrs of
    • Schedule and facilitate internal and external

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