Technical Support Analyst


Minimum 2 years of Technical Support Experience


Pittsburgh, MA

Job Purpose:

Mobile Aspects is expanding its Field Service team and has an immediate opening for a Technical Support Analyst for our expanding line of inventory management systems installed at our hospital-based customers. To manage ticket flow in the helpdesk flow and ensure properly completion of tickets that come from our customers.

Key responsibilities and accountabilities:

  1. Ensure high level of customer satisfaction by Maintaining SLA’s (Service Level Agreements) as agreed with customers.
  2. Drive new project implementations, from receipt of purchase order to completion of installation.
  3. Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center.
  4. Perform customer training following the Mobile Aspects training curriculum.
  5. Perform both software and hardware repair and replacement at customer site at the request of Mobile Aspects Technical Support Center.
  6. Perform scheduled maintenance at customer site based on the Mobile Aspects “Maintenance Program”.
  7. Produce weekly customer status report to the Director of Customer Success.
    Travel up to 20% of the time.
  8. Any other responsibilities or tasks as required by the organization. (This responsibility is for all employees. Hence do not delete this when you update the JD for your team members).

Required Qualifications:

  1. Associate degree and a minimum of 2 years’ experience working in Tech Support / Help Desk
  2. Comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms)
  3. Exceptional experience in customer service with strong verbal and written communication skills
    Ability to work independently with little to no supervision
  4. A highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST
  5. Willingness to travel nationwide up to 20% of the time

To apply for this job email your details to