Position : Director of Customer Service
Experience : Minimum 10 years Technology Industry Experience
Reporting Manager : Chief Executive Officer
Job Description :
- Lead a team of outstanding service professionals in the healthcare automation space to drive hospital customers to highest level of financial and operational performance.
- Drive customer satisfaction scores and value seen by customer in various documented ways.
- Manage team and customer on initial installations and ongoing preventative maintenance.
- Provide ongoing service trouble management to customers.
- Implement systems and methods to ensure highest level of satisfaction by clients.
- Grow service and accessory revenue.
- Visit key site customer executives to ensure they are experiencing value and garner feedback.
- Provide highest level of proactive technical support.
- Minimum 10 years of experience, servicing a product with onsite hardware and software.
- Experience providing hospitals in the United States with customer service.
- Experience hiring, developing and managing customer service team members.