“Culture is what you do, process is how you do it.”
Our culture is truly a reflection of our values, what we feel is important in living our lives, contributing to the community and for our entire team at Mobile Aspects, our culture is one of dedication to our customers success. Our care team is here to help you 24/7 with expert advice, special insights on how to fine tune the use of your Mobile Aspects tools to achieve the best results in the timeliest way. Our customer care can free up your resources and turn processes into value-enhancing opportunities and give you more patient-facing time. Our hands on customer care results in value-driven and clinical high impact savings. We are dedicated to helping you and your organization get the most value out of our solutions with the result being the incredible customer loyalty we experience. Over 50% of our sales come from existing customers.
Through phone, Web and onsite support, care teams work with you from your first day as a Mobile Aspects customer. We are available immediately by phone from 7AM to 7PM, Monday-Friday. In addition, off hour support is available by calling a dedicated customer care number. We understand how important it is to minimize your downtime and make sure everyone is comfortable with their knowledge and use of our systems. We also have training and demonstration videos available in addition to our onsite training that can be scheduled anytime for new hires, just a refresher course or to introduce new software or process features. We will also be responsive even if the problem is not likely ours!
To make sure your Mobile Aspects experience is the best it can be, we also schedule two activities which ensure success. The first is our Preventive Maintenance Program which we conduct on site every 3-6 months. We also conduct management reviews, our Quarterly Business Reviews, which show through data collected and analyzed how well you are using and benefiting from our systems. All of these activities and processes help you achieve the true value of Mobile Aspects.