Inside Sales Representative

Experience: The ideal candidate will possess 3-5+ years of experience in a combined SDR/Inside Sales role, preferably in SaaS or healthcare technology. Proven ability to generate leads, follow Mobile Aspects’ standard sales process to move opportunities from initial discovery to closure. Partner with Territory Sales Managers in a team-selling environment to assist with scheduling meetings and moving opportunities to closure. Highly organized, self-motivated, and results oriented. Must quickly understand and document hospital operational workflows, disparate Electronic Health Record and ERP systems, understand pains and needs of prospects and existing clients, and provide detailed custom solutions to solve operational deficiencies. Experience selling complex Healthcare IT solutions to hospitals is a plus.

Job purpose: A proactive and high-performing Inside Sales Representative to own the full sales cycle — from initial outreach to closing for innovative hospital software solutions. This hybrid role is responsible for identifying prospects, setting up qualified meetings, nurturing leads, conducting product demos, and closing deals (in collaboration with the CEO, Head of Sales, Territory Sales, and Sales leaders for larger opportunities). This position combines the lead-generation strengths of a Sales Development Rep (SDR) with the deal-closing capabilities of an Inside Sales Rep (ISR).

Key Responsibilities and Accountabilities:

Lead Generation & Prospecting

• Research and identify target hospitals and key decision-makers (C-suite, clinical and business executives, IT, procurement).
• Execute outbound calls, emails, texts, and LinkedIn outreach to engage hospital contacts.
• Create and maintain call lists and outreach plans weekly using the CRM.

Inbound & Chat Handling

• Monitor and manage chat inquiries from the company website.
• Respond promptly to inbound interest, qualify, and convert into opportunities.

Meeting Setup & Conduct Product Demos

• Schedule and conduct virtual product demos and discovery calls.
• Follow up within 48 hours before meetings to confirm attendance.
• Ensure all meetings are added to calendars, documented in CRM with clear agendas and participant roles.
• Collaborate with SMEs, Territory Sales, and Sales leadership in team selling to achieve objectives.

Sales Engagement & Closing

• Conduct discovery calls and product demonstrations for qualified prospects.
• Handle objections, tailor messaging to hospital-specific needs, and drive urgency.
• Close small to mid-sized deals independently; support CEO and Head of Sales in strategic opportunities.

CRM & Pipeline Management

• Document all activity in the CRM (HubSpot/Salesforce/Odoo).
• Maintain an organized and up-to-date sales pipeline while hitting assigned metrics.
• Track progress and regularly report updates on KPIs (meetings booked, opportunities created, competition, revenue closed).

Continuous Learning & Process Improvement

• Complete required training on sales tools, hospital workflows, product features, and industry knowledge.
• Provide feedback on messaging and market trends.
• Suggest improvements in outreach and sales processes.

Cross-functional Collaboration

• Work closely with marketing to improve targeting and lead quality.
• Collaborate with Sales leadership and Territory Managers to define strategies for key accounts.

General

• Support any other sales or organizational tasks as required.