Inside Sales Representative

Experience: 5+ years of experience in a combined SDR/inside sales role, preferably in SaaS or healthcare technology. Proven ability to both generate interest and close deals. Highly organized, selfmotivated & results oriented. Understanding hospital workflows, and experience selling to hospitals is a plus.

Location: Remote – Pittsburgh

Job purpose: A proactive and high-performing Inside Sales Representative to own the full sales cycle – from initial outreach to closing for innovative hospital software solutions. This hybrid role is responsible for identifying prospects, setting up qualified meetings, nurturing leads, conducting product demos, and closing deals (in collaboration with the CEO for larger opportunities). This is a key position that combines the lead-generation strengths of a Sales Development Rep (SDR) with the deal-closing capabilities of an Inside Sales Rep (ISR).

Key responsibilities and accountabilities:

• Lead Generation & Prospecting

• Research and identify target hospitals and key decision-makers (clinical, IT, procurement).
• Execute outbound calls, emails, and LinkedIn outreach to engage hospital contacts.
• Create and maintain call lists and outreach plans weekly using the CRM.

• Inbound & Chat Handling

• Monitor and manage chat inquiries from the company website.
• Respond promptly to inbound interest and convert into qualified opportunities.

• Meeting Setup & Conduct product demos

• Schedule and conduct virtual product demos and discovery calls with hospitals.
• Follow up with contacts within 48 hours before meetings to confirm attendance.
• Ensure all meetings are added to calendars with clear agendas and participant roles.

• Sales Engagement & Closing

• Conduct discovery calls and product demonstrations for qualified prospects.
• Handle objections, tailor messaging to hospital-specific needs, and drive urgency.
• Close small to mid-sized deals independently; support the CEO in strategic opportunities.

• CRM & Pipeline Management

• Document all activity in the CRM (e.g., HubSpot/Salesforce/Odoo) — calls, emails, meeting notes, and deal stages.
• Maintain an organised and up-to-date sales pipeline.
• Track progress toward KPIs, including meetings booked, opportunities created, and revenue closed.

• Continuous Learning & Process Improvement

• Complete all required training on sales tools, hospital workflows, and product features.
• Provide feedback on messaging effectiveness and market trends.
• Suggest improvements in outreach and sales processes.

• Cross-functional Collaboration

• work closely with marketing to improve targeting and lead quality.
• Collaborate with leadership to define strategies for key accounts or high-value hospitals.

• General

• Support any other sales or organizational tasks as required.