Technical Service Engineer

Experience: 0 – 1 year of Technical Support Experience

Location: Boston, MA

Job Description:  

Mobile Aspects is expanding its Field Service team and has an immediate opening for a Technical Service Engineer to provide support for our expanding line of inventory management systems installed at our hospital-based customers.

Roles and Responsibilities: 

• Ensure a high level of customer satisfaction by Maintaining SLAs (Service Level Agreements) as agreed with customers
• Drive new project ideas and innovations based on customer feedback
• Perform onsite troubleshooting at the request of the Mobile Aspects Technical Support Center
• Perform customer training following the Mobile Aspects training curriculum
• Perform both software and hardware repair and replacement at the customer site at the request of the Mobile Aspects Technical Support Center
• Perform scheduled maintenance at a customer site based on the Mobile Aspects “Maintenance Program”
• Produce weekly customer status reports to the Account Manager
• Document customer workflows and SOPs
• Travel up to 20% of the time
• Ability to work early mornings, evenings, and weekends as needed
• Any other responsibilities or tasks as required by the organization

Required Qualifications:

• Bachelor’s degree and a minimum of 1 year of experience working in Tech Support / Help Desk
• Comfort working in a high-paced, high-stress environment (e.g. hospital operating rooms)
• Exceptional experience in customer service with strong verbal and written communication skills
• Ability to work independently with little to no supervision
• A highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST
• Willingness to travel nationwide up to 20% of the time