Job purpose: To support and enhance customer satisfaction within the assigned region by providing high-quality
technical service, timely issue resolution, and consistent customer engagement.
Key responsibilities and accountabilities:
• Ensure high level of customer satisfaction by maintaining SLA’s (Service Level Agreements) as agreed with customers.
• Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center.
• Drive new project ideas and innovations based on customer feedback.
• Conduct customer training sessions following the Mobile Aspects training curriculum.
• Perform software and hardware repair or replacement at customer sites as directed by the Technical Support Center.
• Prepare and submit weekly customer status reports to the Account Manager
• Fully document customer workflows and Standard Operating Procedures (SOPs) to support operational excellence.
• Any other responsibilities or tasks as required by the organization
Required Skills Qualifications
• Experience or aptitude in customer support.
• Strong interpersonal and communication skills; ability to work effectively with diverse customer groups.
• Critical thinking and problem-solving abilities.
• Ability to troubleshoot basic hardware and software issues
To apply for this job email your details to jobs@mobileaspects.com