Technical Service Engineer Co-op

Experience:  

Minimum 1-year customer support experience. 

Location 

Boston, MA 

Job Purpose: 

Mobile Aspects is expanding its Field Service team and has an immediate opening for a Technical Service Engineer co-op to provide support for our expanding line of inventory management systems installed at our hospital-based customers. This co-op position will center around defining customer workflows and designing innovations to help in the constant pursuit of customer success. 

Key responsibilities and accountabilities: 

  • Ensure a high level of customer satisfaction by maintaining SLA’s (Service Level Agreements) as agreed with customers. 
  • Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center. 
  • Drive new project ideas and innovations based on customer feedback. 
  • Perform customer training following the Mobile Aspects training curriculum. 
  • Perform both software and hardware repair and replacement at customer site at the request of Mobile Aspects Technical Support Center. 
  • Produce weekly customer status report to the Account Manager. 
  • Any other responsibilities or tasks as required by the organization 
  • Fully document customer workflows and SOPs 

Required Qualifications: 

  • Experience working in Tech Support / Help Desk 
  • Comfort working in a high-pace, high-stress environment (e.g., hospital operating rooms) 
  • Exceptional experience in customer service with strong verbal and written communication skills 
  • Ability to work independently with little to no supervision 
  • A highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST 

To apply for this job email your details to hiring@mobileaspects.com