Hospital Management

The Healthcare debate started by our President is a bold step forward for this country. The resulting healthcare legislation was not the end of an arduous process, but in fact, was the beginning. Some say it is good, some say it is bad. Whichever camp you are in, or if your are still deciding, one

Tony Hsieh, the CEO of Zappos, wrote a terrific article in the August, 2010 Harvard Business Review.  He recognized that he and his company have one product: customer service.  They don’t make a widget, they just resell someone else’s widgets.  But his company goes the extra mile in everything they do in customer service and

A recent article that appeared in the New York Times was titled ‘When Heart Devices Fail, Who is to Blame?’.  The central theme of the article focused on the struggles to establish accountability between various parties in the care delivery process when things go wrong.   In this case, when faulty heart defibrillators are manufactured, distributed,